Shipping & Returns

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

The rate charged for the shipping of your order is $6.95 USD. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. If ordering 2 or more products, shipping is free. US only.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Returns, Refunds and Guarantee

How To Return An Item

If you are not satisfied for any reason with your purchase just return the bottles you ordered even the open or empty ones for a full product cost refund. Your must return the item within 60 days of your purchase.

 

  1. Please email info@yourstore.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:

     YourStore Name

     Returns Department Tracking #

     123 Your Store Road

     Store City, Store State Store Zip Code

  1. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Guarantee

IMMUNOPHEN™ is backed by our unconditional 60 day money back guarantee. If you are not satisfied for any reason with your purchase just return the bottles you ordered – even the open or empty ones – for a full product cost refund.

Send to:

Cellderm Technologies Inc.
#800-15355 24th Avenue
Suite 163
White Rock, BC, V4A 2H9

If you have any questions or requests please contact us at info@cellderm.com

Cellderm Technologies Inc. believes in confidentiality and does not sell or release any customer information.